Question 1

What types of electronic locks do you offer?

Accepted Answer

We offer a comprehensive range of SALTO electronic locks including the XS4 series for doors, Neo cylinders for retrofitting, locker locks, padlocks, and wall readers. Each product is designed for specific applications from office doors to gym lockers.

Question 2

Are your products compatible with existing doors?

Accepted Answer

Yes, many of our products are designed for retrofit installation. The SALTO Neo cylinder range, for example, can replace existing mechanical cylinders without door modifications. Our team can assess your doors and recommend the best solution.

Question 3

What credential types are supported?

Accepted Answer

Our systems support multiple credential types including RFID cards, key fobs, wristbands, and mobile keys via Bluetooth. This flexibility allows you to choose the most convenient access method for your users.

Question 4

Do you provide installation services?

Accepted Answer

Yes, we offer professional installation services carried out by our team of certified engineers. We handle everything from single door installations to large multi-site deployments.

Question 5

How long does installation take?

Accepted Answer

Installation time varies depending on the scope of the project. A single door typically takes 1-2 hours, while larger projects are scheduled to minimise disruption to your operations. We will provide a detailed timeline during the planning phase.

Question 6

Do I need to modify my doors for installation?

Accepted Answer

In many cases, no modifications are needed. Our range includes retrofit solutions that work with existing door preparations. During our site survey, we will assess your doors and recommend the most suitable products.

Question 7

What support do you offer after installation?

Accepted Answer

We provide comprehensive aftercare including 24/7 emergency response, scheduled maintenance, system health checks, and remote support. Our maintenance contracts ensure your systems remain in optimal condition.

Question 8

How often do batteries need replacing?

Accepted Answer

SALTO locks typically operate for 40,000-60,000 openings on a single set of batteries, usually lasting 2-3 years under normal use. The locks provide advance warning when batteries are running low.

Question 9

Can you provide training for our staff?

Accepted Answer

Yes, we offer training sessions for system administrators and end users. This includes software training, credential management, and basic troubleshooting. Training can be conducted on-site or remotely.

Question 10

How can I get a quote?

Accepted Answer

You can request a quote through our website contact form, by calling us on 0208 300 9996, or by emailing sales@ecssystems.co.uk. For accurate pricing, we may need to conduct a site survey to assess your requirements.

Question 11

Do you offer trade discounts?

Accepted Answer

Yes, we offer competitive trade pricing for installers, locksmiths, and volume buyers. Please contact our sales team to discuss trade account options and pricing.

Question 12

What payment methods do you accept?

Accepted Answer

We accept bank transfers, credit/debit cards, and can arrange credit terms for established business customers. Payment terms are discussed during the quotation process.

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